These terms govern your use of Autolance.ai. By signing in or paying for a project, you agree to them. If something here doesn't work for you, email support@autolance.ai before you proceed.
1. Who you're contracting with
Autolance.ai is operated by Francisco Jimenez Cabrera, an individual sole trader based in the United Kingdom, trading under the brand "Autolance.ai". Autolance is not a limited company. References to "we", "us", or "Autolance" mean Francisco Jimenez Cabrera trading as Autolance.ai. References to "you" mean the business or person engaging us.
Contact for everything in these terms: support@autolance.ai.
2. Eligibility and accounts
Autolance is a business-to-business service for digital solopreneurs and small businesses. By using it you confirm you are at least 18 and acting on behalf of a business.
You're responsible for keeping your sign-in credentials safe and for everything that happens under your account. Tell us promptly if you suspect unauthorised access. We may suspend or close accounts that breach these terms.
3. The consultation and quote
The intake and consultation chats are AI-assisted. The AI architect asks clarifying questions and drafts a project scope, and an AI pricing engine drafts a fixed-price quote. Borderline quotes are flagged for the founder to review before they reach you.
AI outputs — scopes, quotes, and recommendations — may contain errors or omissions. Please review them carefully before paying. You can ask for a human-reviewed quote at any point before payment by saying so in the chat or emailing support@autolance.ai.
A quote is an offer, not a contract. A binding contract for a project is formed only when:
- you pay the deposit (or the full amount, where the quote requires that) via Stripe and we confirm acceptance, or
- the founder sends you a written confirmation email accepting the project.
Until one of those happens, either side can walk away with no liability beyond what has already been paid (refunds handled per section 17).
4. Fees, deposits, and payment
All payments are processed by Stripe. Depending on the project, we may take a deposit at booking and the balance at a milestone or on delivery — the specific split is shown on the quote before you pay.
Prices are quoted in the currency shown on your quote and are exclusive of VAT. Autolance is not currently VAT-registered; once registration applies, VAT will be added at the prevailing rate where required by law.
Outstanding balances are due on the date stated in the quote or invoice. Late payments on commercial debts may attract statutory interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
5. What we'll deliver
We'll build the automation described in the agreed scope, exercising reasonable skill and care. Anything not in the scope is out of scope unless we agree a change in writing. A message in the project portal counts as writing.
6. Customer responsibilities
You agree to:
- give us accurate information and timely feedback,
- provide the access, accounts, and credentials we need to deliver the work,
- review AI-generated outputs before relying on them,
- only upload credentials you have the authority to share, and confirm that sharing them does not breach the third party's terms.
Delays caused by missing information, missing access, or slow feedback on your side may shift agreed timelines, and we won't be liable for the impact.
7. Credential vault
To build automations against your tools, we let you store API keys and similar credentials in our vault.
- Encryption. Vault entries are encrypted at rest using AES-256-GCM.
- Access. Credentials are decrypted server-side so the founder, and any contractors working under Autolance on your project, can use them to deliver the work. This is not zero-knowledge storage.
- Scoping. Where your tools support it, please use scoped or limited-permission keys rather than full-admin ones.
- Rotation.You're responsible for rotating or revoking the keys after the project ends.
- Upstream changes.We're not responsible for usage charges, breakage, downtime, or data loss in your underlying SaaS tools caused by upstream changes (API deprecations, pricing changes, account suspensions, and the like) that are outside our reasonable control.
8. Change requests
Out-of-scope changes need a written variation — a portal message or email is fine. We may quote additional fees for changes that materially expand the scope, and we'll wait for your written approval before doing the extra work.
9. Acceptance and sign-off
A deliverable is accepted when:
- you confirm acceptance in writing, or
- 10business days have passed since delivery and you haven't raised a written objection identifying specific issues.
Once accepted, further changes go through section 8 (change requests).
10. Intellectual property
On full payment of all fees due for a project, you receive a non-exclusive, worldwide, perpetual licence to use the deliverables for your business purposes.
The founder retains ownership of underlying tools, libraries, prompts, frameworks, and reusable components developed before the project or independently of it, including any general improvements made during the project that aren't specific to your business. Nothing in these terms transfers ownership of those to you.
You keep ownership of your own data, content, and credentials.
The founder may reference completed projects in a portfolio — your business name, a short summary, and anonymised screenshots — unless you tell us in writing that you'd rather we didn't.
11. Confidentiality
Each side will keep the other's non-public information confidential and use it only to perform or receive the service. This doesn't apply to information that is or becomes public through no breach of these terms, was already known without a duty of confidence, was independently developed, or has to be disclosed by law (in which case, where lawful, the disclosing side will give the other reasonable notice).
12. Data protection
How we handle personal data is set out in our Privacy Policy at /privacy. In summary:
- For our own account and billing data, Autolance acts as a controller.
- For personal data inside customer-provided content (for example, end-user records you ask us to automate against), Autolance acts as a processor on your behalf.
For any processor relationship, the parties will sign a Data Processing Agreement on request. Please email support@autolance.ai if you need one before going live.
13. Warranties and disclaimers
We will provide the service with reasonable skill and care, as required by the Supply of Goods and Services Act 1982 (and equivalent statutory rights where they apply).
Beyond that, the service is provided "as is". We don't warrant that AI outputs are error-free, that the service will be uninterrupted or bug-free, or that any automation will produce a specific business outcome (revenue, leads, time saved, or otherwise).
14. Liability
Subject to the carve-outs below, our total aggregate liability to you under or in connection with these terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is capped at the greater of:
- the fees you paid us in the 12 months immediately before the event giving rise to the claim, or
- £1,000.
We are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or loss of or damage to data beyond the reasonable cost of restoring it from your own backups.
Nothing in these terms limits or excludes our liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of statutory rights that cannot be excluded under English law; or anything else that cannot lawfully be limited or excluded.
If you're acting as a consumer rather than a business, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or other consumer legislation that applies to you.
15. Customer indemnity
You agree to indemnify and hold Autolance harmless against third-party claims, losses, and reasonable costs (including legal fees) arising from:
- credentials you uploaded to the vault without authority to share them,
- content you provided that infringes someone else's intellectual property or breaks the law,
- your misuse of the deliverables after we've handed them over.
16. Suspension and termination
Either side can terminate the agreement for material breach if the other side hasn't fixed the breach within 14 days of written notice describing it.
We can suspend your account or pause work immediately if you don't pay an invoice when due, if there's a security risk, or if we reasonably suspect misuse of the service.
On termination:
- fees for work already done or committed become due,
- we'll provide reasonable handover assistance for a brief transition period,
- you should rotate or revoke any credentials shared via the vault.
Sections that by their nature should survive termination — including IP, confidentiality, liability, indemnity, governing law — will survive.
17. Refunds
Refunds are governed by our Refund Policy at /refund-policy. Please read it before paying.
18. Force majeure
Neither side is liable for delay or failure to perform caused by events outside reasonable control, including but not limited to infrastructure or third-party platform outages, denial-of-service attacks, regulatory action, changes in law, fire, flood, pandemic, civil unrest, or war. The affected side will let the other know promptly and resume performance as soon as it reasonably can.
19. Changes to these terms
We may update these terms as the service evolves. For material changes, we'll email registered users at least 30days before the new terms take effect. Continued use after the effective date is acceptance. If you don't accept, stop using the service before the change takes effect; outstanding obligations under the previous version still stand.
20. Governing law and jurisdiction
These terms and any dispute or claim arising out of them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
21. Notices and contact
Send all formal notices to support@autolance.ai. Day-to-day project communication can go through the project portal.
Service operated by Francisco Jimenez Cabrera, sole trader, United Kingdom.